Nature and Soul, PLLC (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy describes how we collect, use, and protect information obtained through our website and related services.
1. Who We Are
Nature and Soul, PLLC is a healthcare and wellness practice founded by Sarah Klein, ND, providing naturopathic medical care, somatic and body-based therapies, ecopsychology services, and therapeutic retreats. We are based in Washington State and serve clients in Washington and Colorado as a licensed naturopathic physician, and may offer consulting, coaching, educational services, and retreats to individuals in other locations as permitted by applicable law.
2. Important Notice Regarding Medical Information (HIPAA)
This website is NOT intended for the collection or transmission of Protected Health Information (PHI). Do NOT submit sensitive medical or health information through this website or any contact forms. Communication through this website, including email, is not secure and may not be HIPAA-compliant. If you are a patient or prospective patient, you will be directed to a secure, HIPAA-compliant system (Charm EHR) for intake forms, scheduling, and clinical communication. Protected Health Information is handled in accordance with our Notice of Privacy Practices, which governs how your medical information is used and disclosed.
3. Information We Collect
We may collect personal information that you voluntarily provide, including your name, email address, phone number (if provided), and general inquiry messages when you submit a contact form or email us directly. Please do NOT include medical history, symptoms, diagnoses, treatment details, or sensitive personal or emotional information in website forms. If such information is submitted, it is not considered secure communication. We may also receive limited technical data automatically through website hosting services, such as IP address, browser type, and device information, used for basic functionality and security.
4. How We Use Your Information
We use your information to respond to inquiries, provide information about services, direct you to appropriate secure systems such as Charm EHR, and communicate about offerings such as retreats or updates if you opt in. We do not sell or rent your personal information.
5. Third-Party Services
We use trusted third-party services to support our operations. Charm EHR is used for secure communication, scheduling, intake forms, and clinical documentation, and is HIPAA-compliant. Bluefin Payment Systems is used to process healthcare-related payments securely, and payment data is not stored on our website. For retreats or non-clinical offerings, payment processors such as Stripe may be used, and those platforms operate under their own privacy policies.
6. Email Communication
If you contact us via email, your communication may not be encrypted and should not include sensitive health information. We may respond to general inquiries via email but will direct clinical matters to secure platforms.
7. Your Rights and Choices
You may request access to, correction of, or deletion of personal information that you have provided through this website, subject to applicable law. For medical records and Protected Health Information, please refer to our Notice of Privacy Practices.
8. Sensitive Personal Information
Due to the nature of our services, including somatic therapy, bodywork, and ecopsychology, individuals may feel inclined to share deeply personal information. However, this website is not a therapeutic or treatment environment, and any information submitted through it is not considered protected clinical communication. Therapeutic and medical services occur only within formal client relationships using secure systems and informed consent.
9. Educational Purpose of Website
All content on this website is provided for educational, informational, and inspirational purposes only and does not constitute medical advice or establish a doctor-patient relationship. A therapeutic or medical relationship is established only through formal intake, informed consent, and use of secure clinical systems.
10. Data Security
We take reasonable administrative and technical measures to protect your information. However, no website or electronic transmission is completely secure, and we cannot guarantee absolute security of information submitted online.
11. Geographic Scope
Our services are provided as licensed naturopathic medical care in Washington and Colorado where permitted, and as consulting, coaching, educational, or retreat-based services in other jurisdictions as appropriate. If you access this website from outside the United States, your information may be transferred to and processed in the United States.
12. Children’s Privacy
This website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
14. Contact Information
Nature and Soul, PLLC
Sarah Klein, ND
Email: natureandsoulhealingarts@gmail.com
Address: 1001 W Howe St, Suite M2, Seattle, WA 98119